A VPN encrypts your connection and routes it through a secure tunnel. Your ISP, employer, or government cannot see what you do. Your IP is replaced with ours so sites see our address, not yours.

ISPs log what you visit. The UK forces providers to store a year of browsing history. Australia shares data with the rest of the Five Eyes alliance. Once traffic is stored, it is permanent. A VPN breaks that visibility.

No accounts. No trackers. No analytics. You buy a key and connect. We do not build user databases or upsell fake features that exist to collect data. Privacy is the product, not bait for a subscription trap.

No. A VPN hides your IP and traffic from networks you pass through. If you sign in to a service, that service still knows who you are. Use aliases where possible for companies that do not require KYC.

Many large VPN providers require accounts linked to your email, embed analytics in their apps, and depend on affiliate tracking systems to measure conversions. That means identifiers and usage data still exist somewhere, even if they claim "no logs." Privacy fails the moment your identity exists in the system.

We remove that entire layer. No accounts, no tracking, no analytics. You pay for access, not with your data.

A VPN hides your traffic path and IP. It cannot erase data a site already has on you, stop cookies you accept, or make a logged-in account anonymous.

It often stops targeted throttling because your ISP cannot see what you are doing. It cannot bypass raw network congestion or hardware limits.

Yes. Using a VPN is legal in Australia. There are no laws prohibiting it.

You will receive a download link via email or Session. The link contains two zip files, one for your phone and one for your computer. Each zip contains a .conf file for each server region. You import the zip into the WireGuard app on your device and all regions load automatically. Tap or click any region to connect. Windows users get the config bundled with the installer, so no separate download is needed.

No. WireGuard requires your public key to be stored on the server to authenticate your connection, but that key is a random string with no identity attached. We do not store your private key or any way to regenerate it. To receive a replacement, retain at least one original .conf file as proof of purchase. This is why we strongly encourage keeping backups in at least two places. If all keys are lost and you have nothing to verify against, we are unable to help.

A key works on any operating system, but only one device at a time. If the same key is used on two devices at the same time, they will interfere with each other and knock each other offline. To use multiple devices at once, use separate keys.

Each plan includes up to five private keys. Each private key supports one device at a time. We issue two keys by default and provide the rest on request.

Yes. When your plan ends, your key stops connecting. No auto renewals or marketing emails. You buy more time only when you want it.

Save the .conf or bundle in at least two places you control, like an encrypted drive, an offline USB stick, or a password manager that supports file attachments. Windows users already have a copy in Documents/Blackout VPN from the installer, which counts as one.

Advanced users can, but small changes can break routing or remove protections. If you are unsure, ask us and we will provide a safe replacement or guide you.

Yes, if your router supports WireGuard. Most consumer routers do not out of the box. You need custom firmware like OpenWrt or DD-WRT. Flashing firmware replaces your router's operating system, is not reversible on most hardware, voids your warranty, and carries a real risk of bricking the device if done incorrectly.

If your router already runs OpenWrt, import your .conf file the same way you would on any WireGuard device. Setup documentation is at openwrt.org.

We do not provide direct support for router-level setup. If you are unsure, install Blackout VPN on individual devices instead. If you are experienced and get stuck, feel free to reach out and we can point you in the right direction.

Most smart TVs and gaming consoles do not support WireGuard natively. The practical options are router-level setup (see the router FAQ above), which protects every device on your network including TVs and consoles without installing anything on the device itself.

Some Android TVs support WireGuard directly via the app. If your device runs Android TV, search for WireGuard in the Google Play Store and import your .conf file the same way you would on any Android device.

Blackout VPN runs on WireGuard, which uses ChaCha20 for data encryption, Poly1305 for authentication, and Curve25519 for key exchange. These are modern, audited cryptographic primitives considered among the strongest available. WireGuard's codebase is also significantly leaner than older VPN protocols, which reduces the attack surface and makes it easier to audit independently.

Yes. On public WiFi, anyone on the same network can intercept unencrypted traffic. When Blackout VPN is active, your connection is fully encrypted before it leaves your device. The network operator, other users on the network, and your ISP see only encrypted data going to a VPN server. Connect before you do anything sensitive.

Yes. DNS is forced through the tunnel and a killswitch stops traffic if the tunnel drops.

Your config files are set to use Cloudflare's DNS (1.1.1.1) by default. Cloudflare runs one of the most reliable and lowest latency DNS services available globally, which is why it is the default.

If you prefer a different provider, you can change it directly in the app by editing the tunnel configuration. Find the DNS field, replace the address with your preferred resolver, and save. Your choice has no effect on the VPN tunnel itself.

Common alternatives: 9.9.9.9 (Quad9, privacy-focused Swiss non-profit that blocks malicious domains), 8.8.8.8 (Google), 94.140.14.14 (AdGuard, blocks ads and trackers). Quad9 and AdGuard both filter DNS requests by design. This improves privacy and blocks unwanted content but can occasionally cause legitimate domains to fail to load. That is why they are not the default.

No. We do not record activity. We monitor server uptime and load without identifiers to keep things stable.

No. No analytics pixels, no third party marketing scripts, no resale.

We review any request. We do not store traffic logs or DNS records, so there is nothing meaningful to disclose. We follow the law where a server is hosted.

Yes. You can chain Tor and our VPN in either order. It can help privacy but may reduce speed.

Our configs route all traffic through the tunnel by default, which is the safest setup for most users. If you want to configure split tunneling yourself, it is possible through editing your configuration file. We cannot provide support for custom routing configurations.

Not by default. We can enable it for specific use cases after discussing security tradeoffs.

Australia, Iceland, the United States, Singapore, and the Netherlands (Amsterdam). No logs, no traffic records, no DNS logs.

If a server goes temporarily offline for maintenance or a reboot, your connection will restore automatically once it comes back up. If a server goes down permanently, contact us at hide@blackoutvpn.au or via Session and we will issue a replacement key pointing to a healthy server. If we cannot restore service in a reasonable timeframe, we will refund your remaining plan. We have no way to reach you proactively, so if something stops working and stays down, reach out.

No artificial caps or throttling. Your speed depends on your line, your device, and your proximity to the server. We never slow you down by policy.

Expect near-native speed on nearby servers. International hops add latency. If a server is consistently underperforming, contact us and we will sort it out.

Yes. We do not block torrenting or streaming. Streaming services still track accounts on their side.

Yes. Connecting to a server in another country will give you that country's IP, which unlocks region-restricted content. Results vary by service and region.

Windows uses our installer with your config bundled. Android and iOS use our apps. Linux uses the open source WireGuard client.

Yes. Where a server is physically located determines which government has legal authority over it. Our no-logs architecture is the primary protection across every server we operate. If we were compelled to hand over data, there is nothing to hand over.

No-logs protects against historical data requests. It does not protect you if a state actor wants you badly enough and has the resources to pursue it in real time. For that level of threat, server jurisdiction matters.

Iceland. It sits outside the Five Eyes alliance, is not subject to Australian law, and has strong constitutional privacy protections with no mandatory data retention laws for VPN providers. For journalists, activists, or anyone who needs maximum jurisdictional separation, Iceland is the right choice. For everyday privacy, all servers protect you equally well.

PayPal: fast and convenient but linked to your identity. We send keys separately to the invoice.

Crypto (NOWPayments): pay with 300+ cryptocurrencies including ETH and MetaMask-compatible tokens. No KYC required. MetaMask can be anonymous with good wallet hygiene.

Monero (XMR): fully private. No link to your name, wallet, or history.

Cash by mail: completely offline. Include a short note with your plan details and return contact. Keys are sent once received.

Once your payment is created, copy your payment ID from the payment screen and send it to us at hide@blackoutvpn.au or via Session. Because we collect no personal information, your payment ID is the only way for us to match your payment to your order. Keys are sent same-day once payment is confirmed on-chain. If you did not save your payment ID, contact us anyway and we will work it out.

Keys are sent same-day once payment is confirmed. For crypto payments this includes waiting for on-chain confirmation. Cash by mail allows 3 to 5 business days. If you have not heard from us within 24 hours of payment confirming, contact us at hide@blackoutvpn.au or via Session.

Just pay again when you are ready. You are treated as a new customer each time and will receive a fresh set of keys. There are no accounts to log in to and nothing to manage.

Yes. Cash by mail works. Include your plan details and a way for us to deliver your keys. Nothing digital, no paper trail.

No refunds after a key is issued. Keys are delivered immediately and cannot be unissued. If a server goes down permanently and we cannot provide a working replacement, we will refund the unused portion of your plan. If a config we issued is broken through our error, we will fix it or refund. Contact us at hide@blackoutvpn.au or via Session.

Your key stops connecting. No auto renewals. No emails. If you want more time, you buy more time.

Yes. We support small teams and businesses. We can issue bundles of keys on request. No analytics, no monitoring, just access.

Email hide@blackoutvpn.au or message us on Session. No forms. We respond directly and help restore keys or fix issues.

First check that another VPN is not already running on your device, this is the most common cause. If your internet works normally with the VPN off and you have tried basic troubleshooting, contact us at hide@blackoutvpn.au or via Session and we will sort it out.

Session is a privacy-focused messenger that requires no phone number, email, or account to use. It works like a secure alternative to email for people who want to contact us without any identifying information attached. If maximum privacy matters to you, Session is the better option. If email is fine for your needs, hide@blackoutvpn.au works just as well.